Refund policy
At K’s Paradise, we want you to be completely satisfied with your purchase. If you are not happy for any reason, we’re here to help. 30-Day Money-Back Guarantee: We proudly offer a 30-Day Money-Back Guarantee* for all orders. It covers you for 30 days after delivery with support from our service team. Shop with confidence! If your item arrives defective, damaged, incorrect, or significantly delayed** beyond our stated shipping timeframe, you are eligible for a full refund — no hassle, no stress.
*This guarantee is subject to the conditions outlined below and our full Shipping Policy.
To qualify for a refund and/or return: 1. A refund/return request must be submitted within 5-25 days of delivery. 2. Clear photo, video, or tracking proof of the issue/delay must be provided. 3. Items must be unused and in their original packaging if they are to be returned. 4. All refund and return requests are subject to review and approval by our dedicated customer service team.
How Does it work?
- Fill out our contact form within 14 days of receiving your order delivery.
- Provide your order number, a description of the issue/problem and clear photos/videos/tracking proof
- Our team will review and respond within 24-48 hours.
- Refunds are processed back to your original payment method within 3-5 business days (subject to bank processing time).
- In the cases where the item is to be returned before a refund can be issued, we will let you know. You do not have to worry! Items must be unused and in their original packaging if it has to be returned.
Non-returnable items: For health, safety and hygiene reasons, certain items such as used pet products or customized items cannot be returned unless they arrive defective or incorrect.
**We consider a shipment significantly delayed if it exceeds the maximum estimated delivery timeframe listed in our Shipping Policy. If this occurs, you may request a full refund under our 30-Day Money-Back Guarantee