Terms of service

Welcome to Kays Paradise! By using our website and placing an order, you agree to the following terms:

1. General: This website is operated by Kays Paradise. Throughout the site, the terms “we”, “us” and “our” refer to Kays Paradise. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms: You must be at least the age of majority in your province, state, or country to use this site. You may not use our products for any illegal or unauthorized purpose.

3. Products & Services: We reserve the right to refuse service to anyone for any reason at any time. Product descriptions and prices are subject to change at any time without notice. Some products may be shipped directly from our international fulfillment centres.

4. Order Acceptance & Cancellations: We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected. Once an order is processed and fulfilled, cancellations may not be possible.

5. Pricing & Currency: Prices displayed on our site may be shown in your local currency for convenience. All orders are processed in CAD at checkout unless otherwise stated. If your payment card or account uses a different currency, your bank or payment provider may apply additional conversion fees.

6. Shipping & Delivery: Delivery times are estimates only and may vary by product and destination. We are not responsible for delays caused by customs, postal services, or events outside our control. Please review our Shipping Policy for more details.

7. Returns & Refunds: Returns and refunds are governed by our Refund Policy.

8. Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Maximum liability shall not exceed the amount you paid for the product. Kays Paradise's brand mascot 'K'/'Kay' is a fictional character created for storytelling and marketing purposes. The 'K Standard' refers to our internal product curation criteria only and does not represent a formal, certified, or third-party testing or evaluation process. Product descriptions and brand content featuring K are creative representations of our quality commitment, not factual accounts.

9. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Ontario, Canada.

10. Changes to Terms: We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for updates.

📩 If you have any questions about these Terms, please fill out our contact form.